Tough Talks Book Series

Have a Tough Talk or Take a Long Walk?

Many difficult conversations are put on the back burner because people hope that the situation will resolve itself.  In many cases, they opt for “taking a long walk” rather than having Tough Talks® and solving the situation.

I recently spoke to the National Association of Mutual Insurance Companies Leadership Forum on the subject.  This video is a segment from it in which I outline some of the difficult conversations that the participants face.  I asked them if they would  have the Tough Talk™ ?  Or would they opt to take a long walk?

They might have walked before the session.  But after it, they had a system, the CHECK® system to use.

Here’s the video.  What would you do if you were in this situation?

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