International Communication Expert
Jean Palmer Heck
Jean Palmer Heck is an international communication advisor with a strong background in corporate communication. She is a professional speaker, executive speech coach and media trainer, having trained people from more than 32 countries. As a former television news anchor and spokesperson for Eli Lilly & Company, Jean has taken her ability to ask insightful questions and turn the answers of experts, business owners and supervisors into a valuable resource for your next presentation in front of a group or in a one-on-one situation.
Jean is the president and founder of Real-IMPACT, specializing in important presentations and speeches. To learn more, please visit www.Real-Impact.com.
Jean is the author of:
- Tough Talks® in Tough Times: What Bosses Need to Know to Deliver Bad News, Motivate People & Stay Sane
- Tough Talks®: Powerful Presentation Road Maps: Developing and Delivering Important Speeches
- Secrets for the Reluctant Speaker
- Presentation Tool Box
- Chicken Soup for the Christian Soul 2: Stories of Faith, Hope and Healing (contributor)
- PowerPoint-ers: Lessons Learned from Penguins, Peacocks & Pancakes
“Tough Talks® in Tough Times: What Bosses Need to Know to Deliver Bad News, Motivate Employees & Stay Sane” is a business management book for people who face difficult discussions. Jean began researching the topic when a professional colleague of hers expressed his discomfort with discussions surrounding bad news he was facing in his business.
Jean’s 11 month research focused on discussions with people who were experts in their fields, including human resource specialists, psychotherapists, an employment attorney, a communication director at a major corporation and thought leaders in the field of corporate communication. In addition, small business owners, a professional athlete, a musician and numerous others shared their stories for this book.
“Tough Talks® in Tough Times: What Bosses Need to Know to Deliver Bad News, Motivate Employees & Stay Sane” includes 22 case studies and a five-step process (the CHECK® system) for handling difficult conversations.