Tough Talks are never far away

Question: What’s a universal truth about difficult conversations?   Answer: The anxiety before the tough talk is as harrowing as the tough talk itself.

Yesterday I was doing a book signing of Tough Talks in Tough Times and I received visual confirmation of my research findings. I asked people to recall a tough talk they have had or will be having in the future.  As soon as I mentioned the face that the mere act of thinking about the discussion brings on as much anxiety as the actual discussion does, the heads began nodding. In fact, I don’t think there was anyone in the room who didn’t respond that way.

Before your next tough talk, you might want to look at this short video. It briefly explains what happens when tough talks are postponed and gives a synopsis of the CHECK system.

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