Tough Talks Book Series

When Talking Money is a Difficult Discussion

One of the most common subjects that cause discomfort for many people are discussions involving money. Even with the instant, open communications that occur about a variety of topics, finances are still taboo for many.  If you are a business person who offers a service for which you charge a fee, what happens when your client thinks it is too high, and gives you push back?  It becomes a difficult discussion that you can’t put off.

Lois Creamer, a small business consultant and coach, whose company is called Book More Business, has a good way to handle the tough topic.  She writes:

I suggest you talk about your fees as if they were a commodity. If anyone says your fee is to high, I suggest you say this:

“Yes, my fee is high. So are the results I bring my clients. I must admit that I am thrilled my fees have risen. It says that I’m in demand. If I am not a fit for this (project), perhaps I can suggest someone less experienced with less expertise who may be able to do the job for you.”

This is Step 2 in the Tough Talks™ CHECK® system: learning how to say things in an appropriate manner.

This entry was posted by Jean Palmer Heck in Difficult conversations. Bookmark the permalink. Follow comments with the RSS feed for this post. Post a comment or leave a trackback.

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